Projects I've worked on:

• Business Process Design
• Contact Center Management
• Content Management (CM)
• Customer Satisfaction (CSAT)
• Customer Service
• Escalations Management
• Fiscal Affairs + P&L
• Global Team Leadership
• Key Performance Indicators (KPIs)
• Knowledge Management (KM)
• Learning & Development (L&D)
• Multi-National Team Management
• Multi-Functional Team Management
• Objectives & Key Results (OKRs)
• Operational Excellence (OE)
• Operations Management
• Project Management (PM)
• Quality Assurance (QA)
• Sales Engineering
• Service-Level Agreement (SLA)​
• Strategic Planning
• Technical Support
• Technical Account Management (TAM)
• Training & Development (T&D)

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My main focus is how to service the end-user while improving the organizational bottom line.